Customers Communication PlatformScriptura Engage offers solutions to create and manage customer communications for printing, email, online, social, mobile or interactive.
Design, compose and deliver outbound marketing and service communications with a single solution.
Delivering the right message, at the right time, through the right channel at the right time
Customers want to receive your communications through the channel of their choice, whether online, on paper, by email, by mobile phone, SMS, archive or social media. Companies using an omni-channel approach reported an increase in response rates. The communication center automatically transmits your message across multiple channels and tracks channel reactions.
Customers’ use of multiple devices in digital communications has increased the need for responsive communications. The design process must take this into account. Today, collaboration, ease of use and flexibility to enable business users to design responsive communications are top priorities for businesses.
In most organizations, contracts, statements, invoices and other communications are scheduled. Once completed, the model must go through different stages before being put into production. This whole process can easily take up to 8 weeks. Desktop Designer enables users to efficiently design complex document templates, greatly reducing the time it takes to get to market.
Customers have trouble filling out forms to provide information that, in most cases, is already known to your company. Scriptura Engage enables companies to design and deploy smart online forms without programming.
Setting up and managing the different production processes of an organization is a complex task. Scriptura Engage includes an intuitive and efficient process designer to create and manage your communication processes.
In most organizations, staff in contact with customers must be able to respond quickly to customer requests. Communications must reflect the context and results of the interaction with the client. In these situations, generic documents lack flexibility. Scriptura Engage Interactive helps business users customize standard and individual customer interactions.
The cloud is always evolving and the latest innovations are making business applications even more mobile and collaborative. The main idea is that you can access different applications on the Internet without having a detailed knowledge of the infrastructure used to support it. Below is an overview of our cloud services.
The goal of a Customer Communication Centre is to act as a central element for correspondence with customers. It is a management platform that enables complex multichannel communication strategies to be executed in a standardized manner.
Access all the documentation on Scriptura Engage
by filling out the form below